Frequently Asked Questions
There are several ways to browse vivaciosa.com. You may explore our homepage features or visit our navigation bar found at the top of every page. Simply roll your cursor over the relevant section to open a drop-down menu, and then click on the links to visit categories, such as dresses or jackets. Alternatively, you can click on the category such as ‘READY TO WEAR to explore all dresses, shirts, tops etc. If you are looking for a specific item, our search box is located on the upper right hand corner of our page. When you have made your selection, select a size and add a product to your shopping bag. Click on the bag icon to unroll the option to either view your shopping bag or to proceed to checkout. The shopping bag icon is located on the upper right hand corner of our page.
Once you click Proceed to Checkout, a new page will appear to ask you to either sign in, register or check out as our guest. Here, you have to provide your title, name, date of birth, phone number and delivery address.
Next, in order to continue to payment you will be asked to agree to our Terms & Condition. Once the Terms box is ticked, click on Continue to Payment. Next, click on the PayTabs Checkout.
Make sure you choose the correct country code for your phone number. Type in your card number details and click the green Pay button.
You can use the Check Out As a Guest option. With or without account, you can shop at vivaciosa.com, but creating an account makes placing an order easier and faster.
Go to the login page and click on Forgot Password. You will receive an email at your registered email address with instructions on creating a new password. For more help please contact email@example.com.
You can click on the Size Guide tab in each product listing to determine your correct size.
All orders are shipped through our trusted couriers. All orders must be signed for upon delivery. For more information, please review our Delivery & Returns page.