Minors under the age of 18 shall be prohibited to use this Website.
In order to take advantage of the features and services of this Website, you can either utilize the Website on a Guest Check-Out basis or create an Account by registering your details with us.
By registering or placing an order on this Website you warrant that you meet the eligibility criteria described above and that the information you provide is yours and is accurate in all respects.
ACCEPTANCE OF YOUR ORDER
The display of any Product(s) on our Website is not an offer to sell. We shall be under no obligation to supply the Product(s) ordered through this Website. If you place an order, this will be your offer to purchase the Product(s) from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the Product(s) ordered unless we have the Product(s) in stock and available at the prices specified.
If Product(s) that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining Product(s) on your order.
We currently accept the following tender types for orders placed on our Website: Visa and MasterCard. We do not accept or offer cash, payment on delivery, bank transfer, and cheque.
Payment will be taken at the time you place your order. By entering payment details onto our Website, you warrant that you are duly authorized to pay using those details. We reserve the right to decline orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to use to utilize the relevant tender type. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order.
If the billing details for your order are the same as your delivery address details, by placing an order on the Website you confirm that you are the person referred to in the delivery address details.
Currencies on this Website are US Dollar, AED, GBP and Euro.
The prices of the Product(s) are set at the beginning of each season, using existing currency exchange rates. The rates are subject to variation and may go up or down; therefore, prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the products are marked down at any time during the selling period.
Please select the appropriate currency for the country of destination. if the country of destination is in Europe, please change the currency to EUR or GBP for the UK. If the country of destination is the USA please change the currency to USD. The currency selector is located at the top left corner of this Website. Please note that if you check out without changing the currency to EUR for Europe, GBP for UK and USD for the USA, your order will be cancelled.
SHIPPING & DELIVERY
We ship and deliver worldwide. Orders will be processed within 1-10 business days of receiving the authorized payment, subject to special requirements or specifications, credit card clearance, stock, your location, address verification, shipping time and customs delay. For any unreasonable delay, we will contact you via email.
All orders will be shipped through Wing.ae within UAE and FedEx for all other destinations.
When your order is shipped, an email is sent to you informing you of the tracking number.
In the event of unsuccessful delivery, for any reason you refuse delivery, or unavailable or unable to take the time despite reasonable attempts by the courier company, your order will be returned to VIVACIOSA and you will be charged for the additional duties, taxes and shipping costs.
RETURNS & EXCHANGES
We value and prioritize our customer’s satisfaction.
If for any reason you are not satisfied with your order and wish to return any Product(s) you may do so within 14 days from the date of receipt in its original packaging, including boxes and designer hanging tags still being attached to the Product(s). All Product(s) returned to VIVACIOSA must be unworn and in new and unused condition. The Product(s) with any indication that they were used, damaged, soiled, altered will not be accepted. In such cases, the Product(s) will be returned to you, the customer and additional shipping costs will be charged.
To request a return, please follow the instructions below:
1. If you had registered with us, please sign into your account; go to ‘My Orders’ and select the order you would like to return by clicking on ‘View Order’.
2. Once you have selected the order you wish to return, please select ‘Return’ button for the Product(s) you wish to return. Please, select the reason for returning before clicking ‘Submit’.
4. Once your return request is received we will contact you via email.
If you Checked Out as our Guest and wish to return any Product(s), please contact email@example.com.
Direct all return packages to:
5B Street, Villa 23
Dubai, United Arab Emirates
Any return postage costs will be at the customer's expense. Please note that if your returned Product(s) are lost before they reach VIVACIOSA office, we will not be liable nor we will offer a refund. To avoid this inconvenience use a trusted courier company.
Full amount, excluding sales taxes and duties charges, will be refunded to your original payment method within 10-30 days, depending on your bank’s policies.
NOTE: Any Product(s) returned after 14 days will not be accepted. We do not offer refunds. We do not offer exchanges.
We have made every effort possible to ensure the colors are displayed as accurately as possible. VIVACIOSA cannot guarantee your computer’s monitor, phone or tablet display will accurately display the true color.
Given the dynamic nature of the e-commerce, mobile devices and the internet, VIVACIOSA follows the best practices to take all necessary security measures but it makes no promise, warrant or guarantee that its Website will be uninterrupted, entirely error free, free of viruses, hacks, bugs or compatible with any other specific software or material. Accessing the Website is at your own risk. VIVACIOSA will not be responsible to you if we are unable to provide our services for any reason beyond our control.
The content of our Website is presented "as is". We do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our Website, withdraw any part of our site or to update product information at any time if we consider it necessary.
This Website is owned, managed and operated by VIVACIOSA Dubai, UAE. All content, pictures, designs, logos, photos and other materials on our Website and social media websites are copyrighted to VIVACIOSA and authors, designers, photographers etc. All worldwide rights are reserved. This Website and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our Website is strictly prohibited without our prior written consent.
THIRD PARTY RIGHTS
Our Website may include hyperlinks to other websites or resources operated by third parties. We are not responsible for the content or accuracy of any pages that are not on our Website or their availability. We do not endorse and are not liable, directly or indirectly, for the privacy policies of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the Product(s) in respect of which the claim arose.
Nothing in this Agreement is intended to impact any rights you or we may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural and religious rights as enshrined in applicable law.
You agree to defend, indemnify and hold us, our owner, agents, affiliates, licensors harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the Website Terms and Conditions, including the use by third parties accessing the Website using your account caused by your action or inaction.
You acknowledge and agree that these Website Terms and Conditions constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Product(s) through the Website, and supersede and govern all prior proposals, agreements, or other communications.
Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
We may assign our rights under this Agreement to any entity under the ultimate beneficial control of VIVACIOSA.
Any failure to exercise or any delay by either party in exercising its rights or remedies under these Terms and Conditions shall not be construed as a waiver thereof. The rights and remedies provided by these Terms and Conditions are cumulative and are not exclusive of any rights or remedies provided by law.